FAQ

These frequently asked questions are designed to provide a better understanding of what type of images you can print and what you should do to get the best print of your image. They provide basic information, sometimes about fairly complex topics, and can link to more detailed information.

Why should I buy from Shutterbug Printing Specialties?

We are a privately held company with a creative vision. We do not “mass produce” canvases. Artful consideration is given to each image submitted to us. Our primary focus is on quality, enhancement, and color. SPS uses only the highest museum grade canvas which is made to coordinate with our printing ink and laminate. Frames are handmade of pine in either 1.5″ or 2″ Gallery Wrapped depths. We won’t disappointment you. We guarantee it!

Can I use a cell phone image?

Possibly, depending on your phone and the quality of images your phone can produce. Most 5MP or higher phones are possible but not guaranteed. It’s always best to use digital images from a traditional camera, but many of todays’ phones will produce workable images. Images which have been sent to you from another cell phone will not be usable because of the compression used during sending.

What if I want to return it?

If you are dissatisfied for any reason, return it to us. We will fix the problem as soon as possible and ship it back. Your satisfaction is our highest priority. GUARANTEED

Is your website secure?

When your sensitive information is used, we only use the most secure server for all transactions. This ensures protection of all of your data, including your credit card.

Should I crop my photo image before submitting it to you?

NO. We prefer to evaluate your image and artfully determine the final cropping which best suits the proportions for your canvas size. The more of the image we receive, the more possibilities of options we can offer. If you have any ideas or suggestions, simply type your desires in the COMMENT box, and we’ll do our best to accommodate. If the image won’t work as you suggest, we will call you and offer alternative solutions.

How will I hang my canvas?

When SPS sends your canvas to you, it’s ready to hang with either a saw-tooth, nail-free hanger or picture hanging wire, depending on the size of your order.

What if I have a mark, shadow, or blemish on my face, can you remove it?

We review all submitted images to determine necessary corrections or enhancements at no additional cost. Many competitors will charge additional fees for this service. Unwanted problems are corrected. Ex: Don’t like “red eye”? Neither do we. It’s gone. Zit on your nose? Gone. We once received an image from a mother and her young son had a rash around his mouth. When she received her canvas with no rash, she was delighted and called us to especially thank us. We’ll make that happen for you too.

What does Gallery Wrap really mean?

Gallery Wrap simply means wrapping your canvas image completely around the sides of the frame and stapling on the backside. You have a choice of 1.5″ or 2″depth of the frame. This is the distance from the wall. Depending on your image, and if it’s large enough, the sides are simply wrapped around to the back. If the image is too small, a graphic designer will create a solution. Darks, lights, colors, and patterns will remain matching. We professionally determine what works and looks best for your photo.

Can I call you if I have questions?

Absolutely! We’re here to help. Monday -Friday 10-6 EST or feel free to email anytime. Email: info@shutterbugprintingspecialites.com

How can I personalize my canvas?

Easy. After you make your payment you will be directed to a COMMENT box. Simply enter what you choose. We will proportionally and artfully place it onto your canvas. Ex: “HAPPY 8th BIRTHDAY JOEY “

How do I upload my photo?

Easy. After you make your payment you will be directed to a page to upload your photo.

Can I get canvas at a custom size not listed on your website?

Yes! You certainly may. Any size you need will be created just for you. Give us a call, or use the custom canvas calculator found on the product page.

Are more frame sizes available than are listed on your website, like the Mounted Canvas products?

Yes, absolutely! We can make your frame any size that you choose, we just don’t list every size. Contact us for more details. Its very easy!